Last Updated: 4th Feb 2024

Thank you for choosing Cool Imports for your online shopping needs. We want to ensure your satisfaction with every purchase. Please read our Return and Cancellation Policy carefully to understand your rights and responsibilities.

1. Returns

1.1 Eligibility

– To be eligible for a return, the item must be unused and in the same condition as when you received it.
– Returns must be initiated within [number of days, e.g., 14 days] from the date of purchase.

1.2 Process

1. Contact Us: Initiate the return process by contacting our customer support at [Contact Email].
2. Provide Information: Please provide your order number and a detailed reason for the return.
3. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
4. Ship the Item: Pack the item securely and ship it to the address provided with the return authorization.

1.3 Refunds

– Refunds will be processed within [number of days, e.g., 5 business days] after we receive the returned item.
– Refunds will be issued to the original payment method.

2. Cancellations

2.1 Order Cancellation

– You may cancel your order within [number of hours, e.g., 24 hours] from the time of purchase.
– To cancel your order, please contact us at [Contact Email] with your order number.

2.2 Refund for Cancellations

– If your order is canceled within the specified time frame, a full refund will be issued to the original payment method.

3. Damaged or Defective Items

– In the rare event that you receive a damaged or defective item, please contact us immediately at [Email].
– We will arrange for a replacement or issue a refund, as per your preference.

4. Exchanges

– Unfortunately, we do not currently offer exchanges. If you need a different item, please return the original item and place a new order.

5. Contact Information

If you have any questions or concerns regarding our Return and Cancellation Policy, please contact us