Last Updated: 4th Feb 2024

Thank you for choosing Cool Imports for your online shopping experience. Please review our Shipping and Delivery Policy to understand how we process and deliver your orders.

1. Order Processing Time

– All orders are processed within [number of days, e.g., 1-2 business days] after payment confirmation.
– Please note that orders are not processed on weekends or holidays.

2. Shipping Rates

– Shipping charges for your order will be calculated and displayed at checkout.
– We offer [list any shipping options, e.g., standard, expedited] shipping services.

3. Shipping Destinations

– We currently ship to [list the countries or regions where you offer shipping].
– For international orders, customers are responsible for any customs duties or taxes incurred.

4. Order Tracking

– Once your order is shipped, you will receive a confirmation email with a tracking number.
– You can track your order by entering the tracking number on our [Order Tracking Page].

5. Shipping Time Estimates

– Estimated delivery times are as follows:
– [Standard Shipping]: [number of days, e.g., 5-7 business days]
– [Expedited Shipping]: [number of days, e.g., 2-3 business days]

– Please note that these are estimated delivery times, and actual delivery may vary depending on the destination and carrier.

6. Delivery Delays

– Cool Imports is not responsible for any delays caused by unforeseen circumstances, such as natural disasters, customs clearance, or carrier issues.

7. Address Accuracy

– It is the responsibility of the customer to provide accurate shipping information. Cool Imports is not responsible for orders delivered to incorrect addresses provided by the customer.

8. Delivery Attempts

– In case of a failed delivery attempt, the carrier may leave a notice or attempt redelivery. Please follow the carrier’s instructions to ensure successful delivery.

9. Shipping Holidays

– No shipments will be made on [list holidays or non-working days]. Orders placed on these days will be processed on the next business day.

10. Contact Information

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us